Team Performance Plus

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OB, ED, OR, ICU. When things go wrong, they go very wrong. Severe injuries, million-dollar indemnities, sky-high premiums. In high-risk health care environments, every moment, every interaction has a potential for catastrophe.

Team Performance Plus (TPP) is an integrated training program based on the principles of Crew Resource Management and developed for implementing a teambased culture of patient safety in the hospital environment.

TPP is a unique training program, developed in partnership with and taught by awardwinning Master Trainers from Beth Israel Deaconess Medical Center (BIDMC), in Boston. It was initially designed to improve communication and team effectiveness within the Obstetrics department and is now being expanded to other specialty areas, including Emergency Medicine and Surgery.

Unlike other team training courses, TPP prepares your organizational leaders to be champions and coaches among your staff. In addition to customized training, coaches are provided with tools and methods to help them support team-based skills, and sustain long-term change within their hospital.



“ The TPP initiative at St. Charles Hospital has had a profound impact on patient care in the Labor and Delivery Suite. Through staff education, interdisciplinary cooperation, and ongoing mentoring, patient satisfaction scores were improved by five percent.”

—Ann Shea-Lewis, MBA, RN
Director of Maternal Child Health, St. Charles Hospital, CHSLI

Excellence is the benchmark for success

The need for team training and the recent CMS mandate require organizations to assess all available training options. Which approach will yield long-term, sustained culture change? TPP has been developed by clinicians, for clinicians who want to excel at patient safety and reduce the chance of adverse outcomes and associated malpractice claims. TPP is unlike off-the-shelf safety guidelines, independent consultants, or online programs. TPP’s partnership between experts and your practitioners creates a customized program to meet the specific needs of your organization. With an engaging and interactive style, our team of physician/nurse trainers tackles the complex human and operational issues that can undermine patient safety. Using a variety of educational media, they deliver comprehensive training and share expertise to:

  1. Create team structures that ensure a shared vision,
  2. Maximize communication through shared language and expectations
  3. Develop leadership and coaching to model and sustain team skills
  4. Implement specific error prevention strategies